NEWS RELEASE – May 17, 2017
Orlando, Florida – Millennium Consulting LLC’s clients Miami-Dade County and Orange County Government rank highest in J.D. Power’s 2017 Water Utility Residential Customer Satisfaction Survey – Customer Satisfaction Index for the South Region.
The J.D. Power 2017 Water Utility Residential Customer Satisfaction Study measures satisfaction among residential customers of 87 water utilities each delivering water to a population of at least 400,000 people and reported in four geographic regions: Midwest, Northeast, South and West. Overall satisfaction is measured by examining 33 attributes within six factors (listed in order of importance): delivery; price; conservation; billing and payment; communications; and customer service. Satisfaction is calculated on a 1,000-point scale.
The 2017 Water Utility Residential Customer Satisfaction Study is based on more than 40,000 responses, representing more than 87 million residential customers of the 87 largest water utilities across the United States. The study was fielded in four waves between June 2016 and March 2017.
Miami-Dade County ranks highest in the Customer Satisfaction Index, Price Satisfaction, and Communication. Orange County Utilities ranks second highest in Customer Satisfaction Index and was the top performer for Billing and Payment and Customer Service.
Millennium Consulting LLC provides professional services and application support services to Miami-Dade County and Orange County Government.
For more information about the 2017 Water Utility Residential Customer Satisfaction, visit http://www.jdpower.com/resource/us-water-utility-residential-customer-satisfaction-study.
Millennium Consulting LLC is an Oracle Gold partner providing professional services, managed services, support, and advisory services to the utility industry. We offer more than 40 years of Utility, Public Sector Software, Information Technology, and Customer Information Systems (CIS) expertise. Millennium Consulting LLC is based in Orlando, Florida.