In our last article, we talked about what business process re-engineering is (also known as BPR) and why it is so valuable. In this post, we’d like to go a little bit further and discuss how you can best implement BPR into your organization. I’m gonna make a change While the idea of revising existing [...]
It’s time to replace your CIS, and as we discussed in previous articles, there are lots of different things to consider to make sure the process goes as smoothly as possible. You might be thinking about budgets, requirements, and proposals, but one thing that often gets neglected is documentation – specifically business documentation. We already [...]
In our last post we discussed the first few steps of replacing your CIS. First, you want to start with identifying your requirements to determine what you want. Next, you want to publish an Request for Proposal (RFP) to solicit vendors. Third, you want to shortlist and select your vendor. Now, let’s talk about the next few [...]
Utility companies rely heavily on Customer Information Systems (CIS), but sometimes there comes a time when you might want to replace your existing setup. There are a variety of reasons you might want to switch, but it’s important to remember that no matter what direction you go, there are a lot of steps to consider [...]