At Your Service: The Importance of an SLA

You’ve got your website up and running with lots of vendor integration. When everything works smoothly, everyone is happy. But what about when things go down or are just slow? How will you, as a client, be treated. That’s why a Service Level Agreement (SLA) is so important. In this article we’re going to look [...]

2018-10-03T13:46:55-04:00October 3rd, 2018|

Scope it Out: Writing an Effective SOW

There are many things to consider before beginning a project. We’ve already looked at best practices when it comes to project management, but there’s another important item worth completing at the beginning, and that is the Scope of Work - or more commonly known as the SOW. Sometimes an SOW is also known as a [...]

2017-08-30T16:53:19-04:00August 30th, 2017|

It’s Smart to Use Business Intelligence

When developing and implementing a successful project, one of the most important resources is data. However, just having data isn’t beneficial enough; it’s analyzing and making decisions based on that data that is even more important. That is why business intelligence - or BI as it can be commonly referred to - is so crucial. [...]

2017-07-21T15:36:49-04:00July 21st, 2017|

All Together Now: Delivering Project Excellence

When it comes to utility projects, there are many moving parts and things to consider. For example, we discussed earlier at how crucial having a knowledgeable project manager can be. It’s also important to have solid training and documentation in place both during and post-implementation in addition to third party vendor management, application integration, fiscal responsibility [...]

2017-06-21T14:42:07-04:00June 20th, 2017|
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