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Blog2017-08-28T09:55:08+00:00

At Your Service: The Importance of an SLA

You’ve got your website up and running with lots of vendor integration. When everything works smoothly, everyone is happy. But what about when things go down or are just slow? How will you, as a [...]

Change for Good: The Importance of BPR

In our last article, we talked about what business process re-engineering is (also known as BPR) and why it is so valuable. In this post, we’d like to go a little bit further and discuss [...]

Scope it Out: Writing an Effective SOW

There are many things to consider before beginning a project. We’ve already looked at best practices when it comes to project management, but there’s another important item worth completing at the beginning, and that is [...]