Change for Good: The Importance of BPR
In our last article, we talked about what business process re-engineering is (also known as BPR) and why it is so valuable. In this post, we’d like to go a little bit further and discuss [...]
Replacing Your CIS: Best Practices for Business Process Re-engineering
It’s time to replace your CIS, and as we discussed in previous articles, there are lots of different things to consider to make sure the process goes as smoothly as possible. You might be thinking [...]
Replacing your CIS – A Huge Undertaking (Part Two)
In our last post we discussed the first few steps of replacing your CIS. First, you want to start with identifying your requirements to determine what you want. Next, you want to publish an Request for Proposal [...]
Replacing your CIS: A Huge Undertaking (Part One)
Utility companies rely heavily on Customer Information Systems (CIS), but sometimes there comes a time when you might want to replace your existing setup. There are a variety of reasons you might want to switch, [...]
Scope it Out: Writing an Effective SOW
There are many things to consider before beginning a project. We’ve already looked at best practices when it comes to project management, but there’s another important item worth completing at the beginning, and that is [...]
It’s Smart to Use Business Intelligence
When developing and implementing a successful project, one of the most important resources is data. However, just having data isn’t beneficial enough; it’s analyzing and making decisions based on that data that is even more [...]