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About Rachel Eichen

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So far Rachel Eichen has created 13 blog entries.

Replacing your CIS: A Huge Undertaking (Part One)

Utility companies rely heavily on Customer Information Systems (CIS), but sometimes there comes a time when you might want to replace your existing setup. There are a variety of reasons you might want to switch, but it’s important to remember that no matter what direction you go, there are a lot of steps to consider [...]

2018-03-16T11:09:15-04:00March 16th, 2018|

Scope it Out: Writing an Effective SOW

There are many things to consider before beginning a project. We’ve already looked at best practices when it comes to project management, but there’s another important item worth completing at the beginning, and that is the Scope of Work - or more commonly known as the SOW. Sometimes an SOW is also known as a [...]

2017-08-30T16:53:19-04:00August 30th, 2017|

It’s Smart to Use Business Intelligence

When developing and implementing a successful project, one of the most important resources is data. However, just having data isn’t beneficial enough; it’s analyzing and making decisions based on that data that is even more important. That is why business intelligence - or BI as it can be commonly referred to - is so crucial. [...]

2017-07-21T15:36:49-04:00July 21st, 2017|

All Together Now: Delivering Project Excellence

When it comes to utility projects, there are many moving parts and things to consider. For example, we discussed earlier at how crucial having a knowledgeable project manager can be. It’s also important to have solid training and documentation in place both during and post-implementation in addition to third party vendor management, application integration, fiscal responsibility [...]

2017-06-21T14:42:07-04:00June 20th, 2017|