/Rachel Eichen

About Rachel Eichen

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So far Rachel Eichen has created 10 blog entries.

Replacing your CIS – A Huge Undertaking (Part Two)

In our last post we discussed the first few steps of replacing your CIS. First, you want to start with identifying your requirements to determine what you want. Next, you want to publish an Request for Proposal (RFP) to solicit vendors. Third, you want to shortlist and select your vendor. Now, let’s talk about the next few [...]

2018-04-18T10:53:20+00:00 April 18th, 2018|

Replacing your CIS: A Huge Undertaking (Part One)

Utility companies rely heavily on Customer Information Systems (CIS), but sometimes there comes a time when you might want to replace your existing setup. There are a variety of reasons you might want to switch, but it’s important to remember that no matter what direction you go, there are a lot of steps to consider [...]

2018-03-16T11:09:15+00:00 March 16th, 2018|

Scope it Out: Writing an Effective SOW

There are many things to consider before beginning a project. We’ve already looked at best practices when it comes to project management, but there’s another important item worth completing at the beginning, and that is the Scope of Work - or more commonly known as the SOW. Sometimes an SOW is also known as a [...]

2017-08-30T16:53:19+00:00 August 30th, 2017|

It’s Smart to Use Business Intelligence

When developing and implementing a successful project, one of the most important resources is data. However, just having data isn’t beneficial enough; it’s analyzing and making decisions based on that data that is even more important. That is why business intelligence - or BI as it can be commonly referred to - is so crucial. [...]

2017-07-21T15:36:49+00:00 July 21st, 2017|