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About Rachel Eichen

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So far Rachel Eichen has created 11 blog entries.

Replacing Your CIS: Best Practices for Business Process Re-engineering

It’s time to replace your CIS, and as we discussed in previous articles, there are lots of different things to consider to make sure the process goes as smoothly as possible. You might be thinking about budgets, requirements, and proposals, but one thing that often gets neglected is documentation – specifically business documentation. We already [...]

2018-06-26T15:43:53+00:00 June 26th, 2018|

Replacing your CIS – A Huge Undertaking (Part Two)

In our last post we discussed the first few steps of replacing your CIS. First, you want to start with identifying your requirements to determine what you want. Next, you want to publish an Request for Proposal (RFP) to solicit vendors. Third, you want to shortlist and select your vendor. Now, let’s talk about the next few [...]

2018-04-18T10:53:20+00:00 April 18th, 2018|

Replacing your CIS: A Huge Undertaking (Part One)

Utility companies rely heavily on Customer Information Systems (CIS), but sometimes there comes a time when you might want to replace your existing setup. There are a variety of reasons you might want to switch, but it’s important to remember that no matter what direction you go, there are a lot of steps to consider [...]

2018-03-16T11:09:15+00:00 March 16th, 2018|

Scope it Out: Writing an Effective SOW

There are many things to consider before beginning a project. We’ve already looked at best practices when it comes to project management, but there’s another important item worth completing at the beginning, and that is the Scope of Work - or more commonly known as the SOW. Sometimes an SOW is also known as a [...]

2017-08-30T16:53:19+00:00 August 30th, 2017|